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Post by croydonbee on Oct 15, 2010 10:12:41 GMT -1
I've had no landline/broadband since last Sunday. BT say it is affecting many homes and they predict it might not be fixed until next Tuesday - that's 9 days of no telephone/internet. Their initial service was appalling - you couldn't speak to a human being, then they kept promising to come and fix it but then postponed it (twice already). Anyone affected, ensure you ask for compensation. A chap named Karl Brigge from BT is dealing with the problem if you need to speak to someone.
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Post by croydonbee on Oct 15, 2010 12:51:41 GMT -1
BT have told me they are trying to fix this over the weekend "as so many people have been affected."
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Post by croydonbee on Oct 18, 2010 13:00:11 GMT -1
All resolved now. BT weaved a load of lies and never turned up - on four occasions. It had nothing to dow ith a fault on Courtwood Lane. Do not trust BT Open Reach - they are merely third-party contractors. And customer "services" seem to be based abroad and don't understand English. They use a scriupt so they're thrown if you ask them anything not on the script, like , "Can I speak to my case manager, please?" Utter rubbish. Utterly exasperated. The fault took 5 mins to repair. It took 8 days for someone to come round. What service... Compensation offered? £19 (hardly covers the day I had to take off work, all the fuel etc etc. What a joke).
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